Coverage & Commentary

The healthcare user experience is in need of a facelift

The health IT field is exploding with new ideas for almost every problem under the sun. But are the digital solutions actually beneficial? And do they enable a positive user experience? Not all the time.

“If you just introduce technologies but don’t embed them in a practical user experience, they’re not going to be helpful,” Lúcia Soares, managing director at Health2047 told MedCity News. “At the heart of medicine and at the heart of the physician encountering patients is the human touch,” Soares said. “We need to make sure the technology is actually empowering the human touch and not taking away from it.”